FAQ
Do you have a question ? We have the answers ! Here you will find answers to the most frequently asked questions about our products, orders, deliveries, and maintenance tips. Our team is also available for any additional information.
No, each piece is unique. They are handmade, which means that variations in shapes, colours, and textures are normal and are part of the authenticity of the craftsmanship. These variations are a guarantee of the uniqueness of each piece.
All our products are made in Tunisia, more specifically in a region renowned for its traditional pottery. We work directly with local artisans to ensure the authenticity and quality of each piece.
We accept major credit cards through the service provider Stripe. All payments are secure, and you will receive a confirmation once the transaction is completed.
A payment at the deposit is possible by appointment, as well as the option to pay by bank transfer.
You can contact us via our online form. Our customer service is available to answer all your questions and assist you with your purchases.
Yes, it is possible to order customised pieces according to your preferences. Please feel free to contact us to discuss your needs and share your ideas with us.
We offer a selection of handcrafted pieces, including amphorae, jars, terracotta lamps, and jar-shaped barbecues. Each product is unique and handmade by talented artisans.
Yes! We offer the opportunity to visit our depot by appointment (on Mondays, Tuesdays, Thursdays, and Saturdays). You will be able to see the various available parts and leave with your selection. Contact us to arrange your visit.
We deliver free of charge throughout Switzerland. Each item is carefully packaged to ensure safe delivery. The delivery time is calculated at the time of your order, based on the destination and the size of the items.
Yes, if you are not satisfied with your purchase, you can return the product to us within 7 days of receipt. The item must be in its original condition. Return shipping costs are the responsibility of the customer, except in the case of a defective product.
Yes, some of our collections are limited edition. These pieces are produced in small quantities to ensure their exclusivity. Please check our website regularly to discover our new arrivals.